WebEye Privacy Policy

Last Updated: Apr. 21st, 2023

Effective Date: Apr. 21st, 2023

Webeye (hereinafter referred to as “Webeye”, “we”, “us”, “our”) fully respect and is committed to protecting the privacy rights of our users (“users”, “user”, “you”)who use our websites, and access or use any services offered by us (collectively, “our Services”).

This Privacy Policy (“Policy”) is provided to help you understand our practices related to the collection, use, storage, and disclosure of information we collect from or about you when you interact with us, your rights regarding the information provided to us, and how we transfer and secure such information.

Please make sure to read this Policy carefully to understand our practices regarding your personal data and access it frequently to understand the updates to this Policy. By accessing or using any of our Services, you are deemed to have read, understood and accepted this Policy. If you don’t agree to the terms of this Policy, please do not use any of our Services.

If we update this Policy, we will notify you by announcements in our Services to let you know about the changes we made and obtain your consent again. By accessing or using our Services after we have placed such a notice, you are deemed to have accepted the updated Privacy Policy. You can check the “Effective Date” posted at the top of the Privacy Policy for the latest update time.

It is important to note that this Policy applies to any and all of the Services provided by us. However, this Policy does not apply to any products, services, websites, or content that are offered by third parties (“Third Party Services”), which are governed by their respective privacy policies. We encourage you to read and review the privacy statements of each Third-Party Service that you may choose to use.

If you have any questions regarding this Policy, please feel free to contact us.

This Privacy Policy will help you understand the following contents:

i. Important Definitions

ii. Data We Collect and Use

iii. How We Store and Protect Your Data

iv. How We Share, Transfer and Disclose Your Data

v. How Your Data Is Transferred Across Borders

vi. How We Handle the Data of Children

vii. Your Data Protection Rights

viii. Cookies and Similar Technologies

ix. Third-Party Service Providers and Services

x. Supplement and Update of The Policy

xi. How to Contact Us

xii. Jurisdiction Specific Supplemental Terms

I. Important Definitions

  • Personal Data: Personal Data means any information that relates to a living individual directly or indirectly and can be used to identify a living individual, in particular by reference to an identifier, location, or factors specific to the physical, physiological, genetic, economic, cultural or social identity.
  • Usage Data: Usage Data is data collected either generated by the use of the Service or from the Service infrastructure itself.
  • Cookies: Cookies are small pieces of data stored on a user’s device.
  • Data Controller: Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Policy, we are a Data Controller of your data.
  • Data Subject: Data Subject is any living individual who is the subject of Personal Data.

II. Data We Collect and Use

1. Overviews

For your better experience in our Services, we may require you to provide us with certain personal data while using our Services.

We may collect your personal data in the following ways: 1) information you voluntarily provide to us (such as your name, company, email and phone number you provide to us); 2) information we obtain during your use of our Services (such as Device Information and Usage Data); 3) information we obtain from other sources.

You are not required to provide your personal data to our Services, but in some cases, if you choose not to do so, we may not be able to provide you with related features or services, nor will we be able to respond or resolve the problems you've encountered. We will collect and use your personal data only for the purposes described in this Policy. The following describes your personal data that we collect and how we use it.

2. Data Collection and Purposes

We may collect some or all of the following information about you when you use our services for legitimate interests.

(1)Information You Submit to Our Support Team

In case of receiving your request for support, we may collect the content of your enquiry, your name, company, email address and phone number, contact details or other contact information you leave with us in order to contact you. If you choose not to provide such information, we may not be able to provide you with this service.

(2) Other Data We May Collect

During your use of our services, in order to improve our services and ensure the security of our services, we will collect information about your devices or your usage of our Services, including:

  • Internet Protocol (IP) address. We collect and process this information to allow you to access or restrict your access to our Services.
  • Log information. When you start using our Services, based on your specific actions in our Services during the use of our Services, we will collect information  such as your usage of our website, URL of the service accessed, type of browser and language used, as well as the date, time, and duration of access to the website.

Please note that some of the above-mentioned information alone cannot be used to identify a specific natural person, thus cannot be considered as personal data. Only when such non-Personal Data is used in combination with other information to identify a specific natural person, or when it is used in combination with Personal data, will this information be regarded as personal data during such combination. In this case, we will anonymize and de-identify this type of information, unless with your consent or otherwise according to laws and regulations. The above-mentioned information is essential as to the provision of the Service. If you choose not to provide them, we may not be able to provide you with our Services.

III. How We Store and Protect Your Data

Your data collected by us will be stored in accordance with the laws and regulations on the personal privacy data protection of the countries concerned. To the extent not prohibited by local laws and regulations, we may also store the collected data in countries or regions outside the country where our business is located.

Currently, the personal data we collect from you may be stored on servers located in Hongkong. Your data can be accessed from outside of where you live by our support, engineering and/or our affiliates around the world. We will ensure that your personal data set out in this Policy will remain protected in accordance with this Policy and any applicable laws.

The security of your personal data is important to us and we implement security safeguards designed to protect your personal data and regularly monitor our systems for possible vulnerabilities and attacks. We are constantly working to improve on these safeguards to keep your personal data secure.

However, we need to remind you that that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

IV. How We Share, Transfer and Disclose Your Data

When sharing, transferring, and disclosing your personal data, we uphold the principles and requirements of minimization, necessity, and legality. Under normal circumstances, we do not share, transfer or disclose your personal data externally. However, to the extent permitted by applicable laws and regulations, we may share, transfer and disclose your personal data in the following situations:

1. How We Share Your Data

WE DO NOT SELL ANY PERSONAL DATA TO THIRD PARTIES. We will share your personal data with our affiliates to provide and develop our Services.

2. How We Transfer Your Data

We will not transfer your data to any other parties, except in the following circumstances:

(1) Obtain your explicit consent.

(2) If we are involved in a merger, acquisition or sale of all or part of its assets, which may affect your personal data, we will issue a prominent notice via email and/or on our website or other appropriate methods to inform you of any changes in the ownership and your rights of your personal data, and any choices you may have about your personal data.

(3) In the case that has been explained in this Policy or notified you by other means.

3. How We Disclose Your Data

We may need to disclose data about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Services; or (5) exercise or protect the rights and safety of our users, personnel or others. We attempt to notify users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

Additionally, we may share your data with:

(1) Our attorneys, lawyers, accountants, auditors, or similar consultants, when we request them to provide professional advice.

(2) Investors and other relevant third parties, if actual or potential sales or other company transactions occur and are related to entities within our group.

(3) Other third parties, for example, the disclosure of specific information with your authorization.

V. How Your Data Is Transferred Across Borders

For the purposes described in this Policy, and to the extent permitted by applicable local laws and regulations, we may transfer your personal data to our servers stipulated in section III of this Policy for storage or processing. We may also transfer your personal data to third-party service providers and business partners and your data may therefore also be transmitted to other countries or regions.

In the circumstance that we transfer personal data outside of your jurisdiction, whether it transferred to our affiliates or third-party service providers, we will comply with relevant applicable laws. We will take appropriate security measures and safeguards to make sure that all such transfers meet the requirements of applicable local data protection laws.

VI. How We Handle the Data of Children

Our Services are not directed to children under 【16】 (or other age as required by local law), we do not knowingly collect your personal data. If you are a parent or guardian and wish to review data collected from your child, or have that data modified or deleted, you may contact us as described below. If we become aware that a child has provided us with personal data in violation of applicable law, we will delete any personal data we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.

VII. Your Data Protection Rights

We would like to make sure that you are fully aware of all of your data protection rights. As a data subject, you have a variety of rights regarding the use and control of your user data.

In certain circumstances, you have the following data protection rights:

  • The right to access or delete the data we have on you. You have the right to access your personal data that we hold about you. If you request a copy of your personal data, we will provide you a copy in an electronic format after passing our verification process. However, if you choose to delete the data, some features that require such data may no longer be available.
  • The right to rectify. If you consider that personal data we hold about you is inaccurate or incomplete, you have the right to obtain rectification with your personal data without undue delay.
  • The right to object and restrict. You have the right to object to our processing of your personal data or request that we restrict the processing of your personal data. You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
  • The right to data portability. You have the right to be provided with a copy of the data we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal data. You can withdraw your consent previously granted to us for a specific purpose by deleting data, turning off device features, and requesting to withdraw consent, including the collection, use and/or disclosure of your personal data that we manage or control. If you withdraw your consent, you may not be able to continue receiving the part and/or full benefit of our products and Services. The withdrawal of your consent or authorization will not affect the validity of our previous processing activities based on your consent.

According to the applicable laws of some jurisdictions, you may have other data subject’s rights. Please refer to Jurisdiction Specific Supplemental Terms at the end of this Policy.

Please understand that for security reasons, we may ask you for additional information to confirm your identity and that we are providing access to information about the correct person before processing your request. In principle, we do not charge a fee for your lawful and reasonable request, but we will charge a certain reasonable fee for repeated requests that exceed the reasonable limit where applicable, and based on actual administrative costs permitted by the applicable laws. We may refuse to process your requests or only respond to some of your requests where an exemption applies or when we are otherwise entitled to do so under applicable laws, for example, some requests are manifestly unfounded or obviously excessive or it requires the disclosure of information of third parties.

VIII. Cookies and Similar Technologies

Cookies are small text files to ensure that our software’s normal operation and your convenient access to it. Cookies usually contain identifiers, site names, and some numbers and characters. We may use Cookies and other similar technologies such as Pixel Tags and Web Beacons. We generally treat information collected by Cookies and similar technologies as non-Personal Data as they do not contain any of your personally identifiable information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by the laws of the countries concerned, we will also follow the laws of the countries concerned.

We and our partners may use cookies and similar technologies (e.g., pixels and ad tags) to collect data (e.g., device IDs) to recognize you and your device(s) on, off and across different services and devices where you have engaged with our Services. You can manage or delete Cookies according to your preferences.

IX. Third-Party Service Providers and Services

You may receive links to third-party websites or content and services provided by third parties other than us during your use of our Services, and some third parties’ products or services can be accessed in the form of SDKs and others in order to provide you with some functions and features, such as to provide you with third party logins, notifications and user analysis.

You can choose whether to visit or accept the third-party websites, products, and services at your sole discretion. Our Privacy Policy does not apply to products and services provided by any third party. Since we are not able to substantially control a third party, we are not responsible for the third party’s collection and processing of your personal data.

X. Supplement and Update of the Policy

We reserve the right to update or modify this Policy from time to time in order to reflect the changes in our business, technology and applicable law and practice. In case of any modification of this Policy, we will notify you by announcements in our Apps or our websites to let you know about the changes we made. Although this Privacy Policy may be modified, your rights under this Policy will not be diminished without your explicit consent. By accessing or using our Services after we have placed such a notice, you are deemed to have accepted the updated Privacy Policy.

XI. How to Contact Us

If you have any comments, questions or concerns with respect to our Privacy Policy or practices of personal data protection, please contact us at 【support@webeye.com(All requests must be labeled “Privacy Policy request” on the email subject line for us to better assist you).

We will review your privacy or personal data requests as soon as possible and respond to you after verifying your user identity. If your request itself involves any complicated or significant issue, we may ask you for more information.

XII. Jurisdiction Specific Supplemental Terms

According to the applicable laws of some jurisdictions from which you access or use the Services, we may supplement this Policy with jurisdiction specific terms. Such supplemental terms constitute an integral part of this Policy. In the event of a conflict between the provisions of the Supplemental Terms and the rest of this Policy, this Supplemental Terms shall prevail.

(1) For California Residents:

If you are a California resident, you are entitled to request notice of certain information about the user information that we may share with third parties for marketing purposes (e.g., the categories of user information shared, and contact information of applicable third parties), as well as request that we disclose to you what personal data we collect, use, disclose and sell about you, the right to opt out of the sale of your information, and the right to request deletion of personal data we collect or maintain about you. If you would like to exercise any of these rights, please email your request to us as provided above.

You also have the right to not be treated in a discriminatory manner for having exercised your rights regarding your privacy rights under the California Consumer Privacy Act (CCPA).

(2) For Users in the European Union (EU), European Economic Area (EEA), and Switzerland:

If you are a resident in the above countries, you may also have a right to complain to a data protection authority about our collection and use of your user information. For example, you can lodge a complaint with your local supervisory authority (EU Data Protection Authorities (DPAs) or Swiss Federal Data Protection and Information Commissioner (FDPIC).